Information based on The Act on Specified Commercial Transactions

Company name

FOOLS Inc.

Administrator

Takuya Kanamaru

Location of company

Postal Code: 164-0003
Address: 3-13-10 Higashinakano BALCON 201, Nakano-ku, Tokyo

Contact information

E-mail: customer@fools-inc.com
Phone number: +81 3 6908 9966
Business days of online shop (available date): Mon-Fri
Business hours for inquiries: 11 AM - 7 PM

 Product prices

"The sales price will be the amount shown.
For customers outside Japan, additional customs duties may occur upon receipt. Please note."

Payment method and timing of payment

The following payment methods are available.

・Credit card
・Apple pay
・Google pay
・Amazon pay
・shopify pay
・PayPal

Delivery time of services or products

2 to 4 business days after order confirmation.

Conditions for returned goods

We cannot accept returns or exchanges for issues caused by the customer
In the case of defective products such as damage or contamination of the delivered product, if it is within one of receiving the product, we accept returned goods and exchanges.

Privacy policy

FOOLS Inc. (the “Company,” “we,” “us,” or “our”) recognizes the importance of protecting personal information and complies with the Act on the Protection of Personal Information of Japan (“APPI”), as well as other applicable laws and regulations.
This Privacy Policy (the “Policy”) explains how we properly handle and protect personal information.

1. Definition of Personal Information

In this Policy, “Personal Information” means personal information as defined in Article 2, Paragraph 1 of the APPI—namely, information relating to a living individual that can identify a specific individual by name, date of birth, or other descriptions (including information that can be easily matched with other information to identify an individual), or information that contains a personal identification code.

2. Customer Information We Collect

We collect customer information, including personal information (“Customer Information”), through lawful and fair means and do not obtain it through false or improper methods.

(1) Contact Information

Name, address, telephone number, email address, and other contact details

(2) Purchase Information

Purchase history at our physical stores and online shop (the “Online Shop”), including purchased products, purchase dates, amounts, payment information, shipping address and method, and information related to warranties and returns

(3) Information Automatically Collected

Access logs and usage data related to the Online Shop and our websites, including referrers, IP addresses, device information, server access logs, tags, cookies, ADID, IDFA, and other identifiers

3. Purposes of Use

We use Customer Information for the following purposes. We may change the purposes within a scope reasonably related to the original purposes, provided that such changes do not unjustly harm customers’ rights or interests.

(1) Performance of Contracts

Registration, identity verification, user authentication, payment processing, product delivery, and provision of our services

Responding to inquiries and providing information related to our services

(2) Compliance with Legal Obligations

Maintaining appropriate business records, Responding to lawful requests from public authorities, Complying with applicable laws and regulations

(3) Legitimate Business Interests

Providing information about our services and products

Improving services and products and developing new offerings

Responding to violations of our terms, policies, and rules

Notifying customers of changes to our terms or policies

Advertising, personalizing, measuring, and improving digital advertising (including targeted advertising)

Creating statistical data in a non-identifiable form

4. Limitation on Use of Personal Information

Except as permitted by the APPI or other applicable laws, we do not use personal information beyond the scope necessary to achieve the stated purposes without the customer’s consent. This does not apply when:

Required by law

Necessary to protect life, body, or property and obtaining consent is difficult

Particularly necessary for improving public health or promoting the sound development of children and obtaining consent is difficult

Necessary to cooperate with national or local government bodies in performing legally prescribed duties, where obtaining consent may hinder such performance

5. Provision to Third Parties

We do not provide personal information to third parties (including parties located outside Japan) without prior customer consent, except as permitted by applicable laws. The following cases are not considered third-party provision:

Disclosure to contractors as necessary for operating the Online Shop, payment processing, product delivery, customer support, or other services

Disclosure due to business succession such as mergers

Joint use permitted under the APPI

6. Use of Cookies and Similar Technologies

We may use cookies and third-party modules to improve our services and for the purposes described in Section 3, and may transmit user-related information to external parties.
We may also receive identifiers (such as cookies or device identifiers) and behavioral data from third parties and link them with Customer Information we manage, using them for the purposes described in Section 3.

You can refuse cookies through your browser settings; however, some features of our services may become unavailable.

Google Analytics

Provider: Google LLC (California, USA)

California, USA

Information Sent: Usage data on our services, viewed pages, user identifiers (cookies, device identifiers), system and device information, network and communication data

Purpose: Analysis of browsing behavior and usage trends

Google Analytics Terms of Service

How Google uses data when you use our partners’ sites or apps

Privacy: Google Privacy Policy

Opt-out: Google Analytics Opt-out Add-on

7. Security Management of Personal Information

We implement appropriate security measures to prevent loss, destruction, alteration, or leakage of personal information and provide necessary supervision to our officers, employees, and contractors.

8. Disclosure of Personal Information

Upon request from the customer and after confirming the requester’s identity, we will disclose personal information (including records of third-party provision) without delay, unless disclosure is not required under applicable laws.

9. Correction, Addition, or Deletion

If a customer requests correction, addition, or deletion of personal information on the grounds that it is inaccurate, we will conduct necessary investigations and take appropriate action within a reasonable scope, unless otherwise required by law.

10. Suspension of Use or Deletion

If a customer requests suspension of use or deletion of personal information due to misuse or unlawful acquisition, and the request is justified, we will take appropriate action without delay, unless otherwise required by law.

11. Inquiries

For requests regarding disclosure, corrections, suspension of use, complaints, or other inquiries related to personal information, please contact us via the contact details listed in the “Act on Specified Commercial Transactions” section of our Online Shop or through the inquiry form on our website.

12. Continuous Improvement

We regularly review our handling of personal information and may revise this Policy as necessary.

13. Shopify Consumer Privacy Policy

Our Online Shop uses Shopify. Shopify’s consumer privacy policy may also apply.

Shopify Consumer Privacy Policy

14. For Residents of the EEA or the United Kingdom

Cross-Border Data Transfers

Customer Information may be transferred outside the customer’s country or region of residence. The level of data protection in destination countries may differ. We take appropriate safeguards and comply with applicable laws regarding international data transfers.

Children Under 16

Our services are not intended for children under 13, and we do not knowingly collect personal information from them.
Customers aged 13 to under 16 must obtain parental or guardian consent before providing personal information.

Customer Rights

Subject to applicable laws, customers may have the following rights:

Right of Access
You have the right to request access to the personal information we hold about you, as well as information regarding how your personal information is processed.

Right to Rectification
If the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be updated or corrected.

Right to Erasure
Except where we are legally required to retain your personal information, where it is necessary for the establishment, exercise, or defense of legal claims, or where other legitimate grounds apply, you have the right to request the deletion of your personal data.

Right to Object
Where we process your personal information based on our legitimate interests, you have the right to object to such processing for reasons relating to your particular situation, unless we can demonstrate compelling legitimate grounds for the processing.

Right to Withdraw Consent
Where we process your personal information based on your consent, you have the right to withdraw that consent at any time with future effect.

Right to Restriction of Processing
You may have the right to request that we restrict the processing of your personal information in certain circumstances, including where:
(i) the personal information is inaccurate;
(ii) the processing is unlawful and you request restriction instead of deletion; or
(iii) we no longer need the personal information for the purposes for which it was collected, but you require it for the establishment, exercise, or defense of legal claims.

Right to Data Portability
Where we process your personal information based on your consent or for the performance of a contract, and such processing is carried out by automated means, you may have the right to request that we transfer your personal information to a third party.

Established: July 30, 2019
Last Updated: December 26, 2025

FOOLS Inc.
9-23 Kamiyamacho, Shibuya, Tokyo 150-0047, Japan
CEO & Co-founder: Takuya Kanamaru